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Logistics Policy

Once you complete your purchase, we will pack your order within 1-3 business days. Typically, shipping time is 2-5 business days. We strive to have our products meet your expectations and arrive at your shipping address promptly.

For large items such as bathtubs, bathroom vanities, shower doors, etc., we use truck delivery. The order processing time is typically 2-5 business days. shipping time is 1-5 business days.

If you have any questions after receiving the products, please contact DeerValley service team: deervalley@deervalleybath.com, we are willing to help you.

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at deervalley@deervalleybath.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at deervalley@deervalleybath.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at deervalley@deervalleybath.com.