Returns and refunds

Policy of return and remboursement

Chez DeerValley , the quality of our products is at the heart of our priorities, and the satisfaction of our clients is not our commitment principal.
If you have questions concerning your command, you can contact us at service@deervalleybath.com — nous serons ravis de vous aider.

Return period

Nous offers a policy of return of 30 days , which means that you can demand a return in 30 days after the reception of your article.

Comment effectuer un retour

Please send an email to service@deervalleybath.com en indiquant :

  • Your order number

  • The reason for return

  • The photo of the product (le cas échéant)

Return addresses:
🇺🇸 États-Unis : 1150 S. Etiwanda Ave, Ontario, CA 91761
🇨🇦 Canada : 6620 Kestrel Rd, Mississauga, ON, L5T 2C8

Return conditions

Les articles doivent être non utilisés , dans leur emballage d'origine , et inclure both les étiquettes ainsi que la preuve d'achat .

Articles endommagés ou erronés

You can verify your command of the book and your immediate contact with an article that is defective, endommagé or incorrect .
Nous évaluerons le problem and find a solution quickly and adaptée .

Returns to the initiative of the client

En cas de retour pour des raisons personnelles (ex.: changement d'avis, mauvaise taille ou mauvais article commandé),
les frais d'expédition de return ne sont pas pris en charge .
The article is still neuf and unused , with packaging and original etiquette .

Reimbursements

If the return is returned and approved, the remboursement will be carried out within 15 days on the initial payment mode.
If you don't want to receive your refund after 15 days, please contact us at service@deervalleybath.com .