Returns & Refunds

Return & Refund Policy

At DeerValley, product quality is our focus and customer satisfaction is our priority.
If you have any questions about your order, please contact us at service@deervalleybath.com — we're happy to assist you.

Return Period

We offer a 30-day return policy , meaning you can request a return within 30 days of receiving your item.

How to Request a Return

Please email service@deervalleybath.com with:

• Your order number

• Reason for return

• Photos of the product (if applicable)

Return Addresses:
USA: 1150 S. Etiwanda Ave, Ontario, CA 91761
Canada: 6620 Kestrel Rd, Mississauga, ON, L5T 2C8

Return Conditions

Items must be unused, in original packaging , and include all tags and proof of purchase .

Damages or Wrong Items

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect. We'll evaluate and resolve the issue promptly.

Customer-Initiated Returns

If returning for personal reasons (eg, change of mind, wrong size/item), return shipping costs are not covered . The item must remain in unused condition with all packaging and labels intact.

Refunds

Once your return is received and approved, your refund will be processed within 15 business days to your original payment method.
If you haven't received your refund after 15 business days, please contact service@deervalleybath.com .